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What is Shopify POS?

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Shopify POS

Shopify POS stands for “point of sale” or “point of sale” and allows physical stores to use Shopify to manage and track their sales. Currently one of the most popular online sales platforms, Shopify has been a major player in the e-commerce industry since 2005. While the company owed its initial success to online sales, in 2013 founders Tobias Lütke, Daniel Weinand and Scott Lake have decided to branch out into the world of retail.

Offering a reasonable pricing structure, intuitive design, and comprehensive customer support system, Shopify POS has taken the small business world by storm. Like its parent software, this app is easy to navigate, set up, and use. However, it was created specifically for online retail and some improvements are possible in terms of functionality . Like most tech-savvy companies, Shopify is constantly updating its product, patching flaws in its system quickly and efficiently.

If e-commerce is going to become an important part of your business, Shopify deserves a long look. The POS is designed to be synchronized with its e-commerce platform, and even as a standalone product, the POS stands out with some of the best software on the market. It’s a system you can get up and running in minutes and has very few flaws except for a less than stellar offline mode. And if you don’t need extremely robust inventory management or reporting, it’s extremely affordable.

What are the shopify pov prices?

Shopify is by no means the simplest pricing structure; each plan comes with different rates, features, and credit card add-ons, and subscriptions cover all sizes of business, from the smallest retail businesses to enterprise-level retailers. There are five pricing options:

Plan Lite 

  • $9/month
  • No online store
  • Shopify Payments personal credit card rates of 2.7% + 0¢
  • Must use Shopify Payments as a gateway
  • Unlimited products
  • Unlimited devices
  • Support 24/7

Plan Shopify de base 

  • $29/month
  • Online Store
  • Shopify Payments personal credit card rates of 2.7% + 0¢
  • Shopify Payments online credit card rate of 2.9% + 30¢
  • Must use Shopify Payments as a gateway
  • 2 staff accounts
  • Unlimited products
  • Unlimited devices
  • Support 24/7
  • Sales networks Facebook, Pinterest and Twitter

Plan Shopify 

  • $79/month
  • Online Store
  • Shopify Payments personal credit card rates of 2.5% + 0¢
  • Shopify Payments online credit card rate of 2.6% + 30¢
  • Additional fee for external payment gateway of 1.0%
  • 5 staff accounts
  • Unlimited products
  • Unlimited devices
  • Support 24/7
  • Sales networks Facebook, Pinterest and Twitter
  • Professional reports
  • Abandoned cart recovery

Advanced Shopify plan

  • $299 / month
  • Online Store
  • Shopify Payments personal credit card rates of 2.4% + 0¢
  • Shopify Payments online credit card rate of 2.4% + 30¢
  • Additional fee for external payment gateway of 0.5%
  • 15 staff accounts
  • Unlimited products
  • Unlimited devices
  • Support 24/7
  • Sales networks Facebook, Pinterest and Twitter
  • Gift cards
  • Occupational reports
  • Advanced report generator
  • Shipping costs calculated by third parties

Shopify Plus

  • Shopify Plus is the enterprise solution for large businesses. For more information on this plan, you’ll need to contact Shopify.

Prices listed   above  do not include sales tax  . Shopify offers a 10% discount for annual plan participants and 20% for biannual plan participants. Each pricing tier comes with the option to add the “Retail Plan” for an additional $49 per month; this includes hardware integrations and some additional features such as staff accounts and registry changes.

Shopify offers a 14-day free trial period. No credit card is required for the trial. You do not need to sign a contract at any time and there are no cancellation fees. It might sound unwieldy, but if you’re using Shopify Payments, it’s not that hard to figure out. For small start-up businesses, the basic plan gives you a decent number of features for a very affordable price. If you’re expanding or already have a fairly successful business that handles a higher number of transactions, you’ll want one of the more advanced plans and you’ll be rewarded with a lower processing rate.

Cloud-based or locally installed

Shopify is cloud-based and online stores and inventory are hosted on Shopify’s servers. However, when you log into the POS app, most of your data is downloaded and stored on the iPad itself, allowing you to process cash transactions without an internet connection. However, you cannot process transactions by card or access your customer database. You cannot therefore assign a customer to a transaction without creating an entirely new profile. Also, you can’t access the POS at all if you lose your connection before you’ve had a chance to log into the app. And if you log out of the app before the connection is restored and the app has a chance to sync back to the cloud, you will lose any transaction/customer data you collected during the outage. Also note that on Android devices you will not have any offline functionality.

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Cloud-based or locally installed

While this level of offline functionality isn’t exceptional (compared to Shopify’s competitors), it’s decent enough that you might be able to function quite well during a standard internet outage.

specific area or special shop

This application was created specifically for retail and was not developed for use in the food service world.

size of the company

Shopify POS is best designed for small to medium retail businesses, although it’s increasingly geared towards larger organizations (hence the Shopify Plus option). Shopify’s affordability and the ease with which you can set up your e-commerce business make it appealing to smaller retailers, but larger businesses may still find some of the features missing from its more advanced plans.

Hardware and operating system requirements

If you’re only using the POS system for your physical store, all you’ll need is an iPad. Technically, you can also set up your online store with an iPad, provided you have an internet connection and a web browser. However, without a computer, you cannot import inventory into your online store or even export reports. This makes it impossible to rely solely on an iPad . Shopify provides a free card reader, but any additional readers must be purchased. The Shopify card reader can accept contactless, chip, or swipe payments.

If you need other hardware, such as cash drawers, printers, and barcode scanners, Shopify has an add-on offering for use with the POS app. Although the options on the site are somewhat limited, Shopify adapts quite well to existing hardware.

Ease of use

Shopify POS stands out when it comes to design. It’s hard to imagine points that could trip anyone up while navigating the system. Once you open the app, you can navigate the basic forward and backward functions. Usability is the hallmark of Shopify. For merchants who don’t have the time or know-how to devote to training, this system should be attractive. I had no problems setting up my online store or POS, and it was very easy to generate reports, add customers(manually or with a swipe of a card), add and import products, set variations, and actually make sales (cash, credit, and store credit). I was ready to go within the hour and didn’t expect anyone to take more than a few minutes to learn how to sell.

Compatible credit card processors

Obviously, Shopify POS is designed to work hand-in-hand with its e-commerce platform. If you already have a Shopify store, your inventory will automatically sync with the point of sale. You can then decide whether you want to be able to sell all of your products equally or separate them into in-store only or online only purchases. If you don’t have a Shopify store, you need to add your inventory to the back-end, item by item (I would only suggest this if you only have a few products) or by CSV import. Both methods are easy, but the first obviously takes a bit more time than the last. You have the option to add photos and categorize your products, such as color, size, material, style, etc. You can include any details you want, including tags for Internet searches. It’s easy to add new products, and tax rates are set automatically based on your location.

There’s another big way this POS software excels in usability: the Shopify mobile app. The application allows you to manage your store directly from a mobile device and can manage everything: add items and upload photos, change prices and contact customers by phone or email.

Features

You can find a full list of Shopify Point of Sale features here  . The features are divided into several categories.

Payment Features  :

  • Accept two or more payment options  : Shopify POS lets you split offers and accept more than one type of payment in a single transaction. It’s a pretty handy feature, created especially to deal with the unavoidable customer who wants to pay partly with cash or split their payment between two credit cards.
  • Gift cards  : You can create your own gift cards, redeemable in store or online. These cards can be emailed to requesting customers or simply printed on your receipt printer.
  • Custom payment options  : The ability to generate custom payment options (personal checks, gold coins, letters of guarantee, etc.) is one of the coolest features of Shopify POS. You can also give customers the option to make a partial payment on their purchases and/or allow deposits or hoarding.
  • Refunds and store credit  : Shopify POS allows you to issue store credit in cases where you don’t want to refund money to the payment method originally used by the customer.
  • Multiple Sales Channels  : Sell online through Shopify or from your own website. With the “Buy Button” feature, you can embed a link that will allow customers to purchase your products through your WordPress , Tumblr, Wix , etc. site. quickly and easily. You can also sell via Facebook, Twitter and Pinterest.
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Features of the box  :

  • Custom Sales  : You can add custom line items at any time and at a price you choose. It’s a perfect way to incorporate special or seasonal items into your regular stock.
  • Discounts  : Shopify POS allows you to offer discounts at checkout, either in percentages or dollars. These discounts can be used on a single item or applied to the entire customer order.
  • Portable registers  : Since Shopify POS resides on your iPad or iPhone, it’s easy to just bring the device to your customer and accept new orders anywhere. There’s really no need for a “checkout counter,” a revolutionary concept for a brick-and-mortar store.
  • Personalized  receipts: You can fully customize your emails and printed receipts and include important information such as store hours and rules, special promotions, and your online store URL.
  • Automatic tax  calculations: Shopify POS automatically calculates sales tax based on your store location. You can also set custom taxes for specific products or orders, if needed.
  • Shipping addresses  : It is possible to store a customer’s address and contact information. This allows you to send your orders later.

Store Management Features  :

  • Integration with accounting software  : Shopify POS can be integrated with accounting software such as QuickBooks and Xero. It’s a huge time saver and more efficient than entering manually.
  • Order History  : You can get a good overview of your store operations by viewing all past orders (in-store or online). Order histories can be filtered by customer, product or date.
  • Multiple staff accounts  : More advanced Shopify POS plans allow you to create multiple staff accounts, each protected by a unique, secure PIN. All register activity (and every order) is tracked by these accounts, allowing you to carefully monitor cash adjustments and keep track of staff changes throughout the day.
  • Customer Profiles  : You can automatically create detailed customer profiles each time a new order is placed. These profiles allow you to know the shopping habits of your customers and track their buying habits. Each customer’s contact information, along with their unique order histories, is readily available, and this information is fully synced with Shopify.
  • Reporting : Shopify   POS provides several analytics tools, including dashboards to track sales, orders, and traffic patterns. Product reports allow you to see which items are selling and which are stagnating on your shelves. You can also review each sale and filter by staff member, location, time period, or customer. All reports are exportable and can be converted to spreadsheets or sent to an accounting clerk.

Product Management Features:

  • Product organization  : Shopify places no limits on the number or type of items you can sell with this POS system, and products can be organized in almost any way (by category, type, season, sale, etc.). You can even create collections and sort goods by vendor , price, and stock level. Most importantly, you are able to offer multiple size, material, and color options for your products, each with its own price, weight, SKU number, and more.
  • Inventory management  : It is possible to manage inventory with Shopify and closely monitor inventories. This way, you can “automatically stop selling products when supplies run out.”
  • Barcode support  : Each product can be associated with an existing barcode (or equipped with a new one). This dramatically speeds up the processing of customer orders, as items can be quickly scanned using a wireless barcode scanner.

Integrations and add-ons

This is another big advantage, because Shopify has its own app store   You’ll find everything from accounting tools to apps for marketing, reporting, and more. You can also build your own app using Shopify’s API. Keep in mind that some of the apps cost extra (which can add up), but you won’t run out of options.

Compatible credit card processors

Shopify’s POS system is already integrated with Shopify Payments, the company’s merchant services processor. Choosing an external gateway when using Shopify POS is only possible on the Shopify plan or later, and you’re limited to Authorize.Net or Payeezy by First Data. The exception is if you’re using external hardware not provided by Shopify and paying your payments through that third-party company. Shopify definitely encourages you to use its own processor, which we often consider a red flag. However, it’s good that you at least have the option of choosing another solution and there don’t seem to be too many complaints about Shopify Payments. In addition, his prices are competitive.

Compatible credit card processors

Depending on the Shopify plan you choose, advertised in-person rates with Shopify Payments range from 2.4% to 2.9%. As I mentioned above, Shopify POS comes with a free Shopify Card Reader that plugs into your iPad’s headphone jack; Additional swipers can be purchased from the website if you choose to use multiple iPads. You also have the option of purchasing a Shopify card reader that can accept contactless, chip, or swipe payments.

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Customer service and technical support

Shopify offers free technical support 24/7 via chat, email, and phone. Their customer service is usually quick and knowledgeable, and it’s not that hard to reach a live person. Email support is not as fast, but still responded to my questions within 24 hours. Their live chat support is friendly and helpful, and in my experience a live chat operator was available (unlike many other sites that just prompt you to leave a message).

I also like that Shopify lets you know your current wait time.

If you want to understand what you’re doing before contacting support, Shopify has an extensive knowledge base with well-written instructions to walk you through most questions and issues. Most of these instructionsare supplemented with screenshots, which is always a plus. Shopify University also has plenty of forums to browse. Although most forums relate to e-commerce, there are also forums for POS users. The Shopify website has an incredible amount of information, from an encyclopedia of terms to success stories, and even a few podcasts, if you want. You’re unlikely to find any of this relevant, but there isn’t too much information.

For those who want to follow Shopify on social media, the company has Facebook, Twitter, Instagram, YouTube, LinkedIn, Google+, Pinterest, and Snapchat accounts .

Negative reviews on shopify pos

Reviews for Shopify POS are generally positive, but a few recurring themes from people unhappy with the product:

  • Bugs: Many customers complain about bugs and errors disrupting their experience.
  • Inventory:  The inventory functionality could still use a bit of strengthening. I would like to see Shopify at least add low stock alerts. Many customers cite Shopify’s annoyance in this area and feel that storage capabilities are lacking.
  • Discounts: Applying storewide discounts is quite a clumsy process. Discounts have to be applied manually – more than a little inconvenient if all your merchandise is on sale.
  • Additional or hidden costs:   Some customers didn’t like having to pay an extra $40 per month for staff accounts, staff sales tracking, and hardware integrations. These are pretty standard POS features that should be automatically included (at least in higher subscription tiers). A few people also complained that buying some necessary add-ons made the product significantly less profitable.
  • Offline functionality: A   few customers have complained about Shopify POS’ inability to process credit cards when it goes down.
  • Missing analytics features: A   few studies indicated that the standard reports that come with the app were pretty basic, and even with an advanced package, they weren’t quite up to par with the competition’s offerings.

Positive reviews and testimonials

The latest positive reviews available online mention all the same things: Shopify POS makes it easier to run businesses and get them better organized. One user said that “everything syncs beautifully and the credit card rates are the lowest we have seen.” Without a doubt, Shopify subscribers are thrilled to be able to integrate their online stores with this versatile POS system. Here are the common praises:

  • Simplicity: Most people rave about how easy Shopify POS is to set up and get trained in a jiffy. It also receives high marks for its overall usability and design.
  • App Options: Customers really appreciate the variety (and sheer number) of apps that integrate with Shopify POS, although some are paid.
  • Inventory management:   Customers have often seen how easy it is to import inventory and how well Shopify POS can handle a wide variety of products.
  • Customer Service:   The majority of reviews really appreciated the customer service team’s friendliness and how quickly they were able to troubleshoot and resolve issues.

Verdict final

In fact, if you love Shopify for its eCommerce platform, you should at least consider Point of Sale as well. Obviously, it syncs seamlessly and is designed for e-commerce, all at an extremely affordable price. Shopify ticks all the boxes for a POS system with great inventory management and reporting , and an extremely simple and clean interface. You have to go looking for some of its integrations, but you won’t run out of options, although some of them can significantly increase the overall price. Shopify’s offline functionality still needs work and is one of the few areas where POS lags, but overall there’s a lot to like.

If you are a small to medium sized retail business owner looking for intuitive and inexpensive software, look no further. Shopify has created a POS system that can handle reports, CRM features, and gift cards, with free 24/7 tech support and lots of additional integrations. Frankly, it would be hard to go wrong with this software.

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